Guest Services Volunteers
What to know for Sunday June 28th
Need to Know - June 28th
- Rotation A
- We are continuing with part 2 of The Matter with You with Andy.
- There are baptisms this Sunday.
Announcement
- The summer is a good time to revisit our Guest Services Dress Code.
- Our Fostering Together ministry, which supports children in foster care and the families who care for them, is hosting an end-of-summer back-to-school pool party on July 26 for foster families and their volunteer support teams. It’s going to be a day full of fun, encouragement, and celebration, and we’d love to help make it extra special.
There are two easy ways you can jump in:
1. Shop the Amazon Wish List
Help provide a bag of school supplies and stress-relief items for a child. Simply choose items from the Amazon Wish List and have them shipped directly to North Point.
2. Shop on Your Own (or with your team!)
Grab the same items listed on the Amazon Wish List and bring them with you on a Sunday. We’ll have a collection bin in the Guest Services Volunteer Room where you can drop off your donations.
Donation Deadline: Sunday, July 12
Weekly Best Practices
- Lobby
- Please help us keep the building's temperature regulated by not propping open the exterior doors.
- Usher/Greeters
- Close Auditorium doors 2 minutes before the hour.
- Wait to open doors until dissmissed by someone from stage.
- 11:00 Lobby/Greeters
- Help us keep our building secure by closing exterior lobby doors and auditorium doors when you leave your assigned spot at the end of the 11:00a.m. service. Thank you!
2025-2026 Rotation Schedule
ADDITIONAL RESOURCES
Lobby Responsibilities →
Front Doors: Please open and close doors for guests when the weather is cold or hot to avoid propping doors. This keeps the temperature inside the building comfortable for guests.
Greeters Responsibilities →
West 1 + 4 Doors: Close as service begins, guests can use these doors during the service.
West 2 Doors: Close as service begins, place signs and do not reopen doors until the whole service has concluded.
West 3 Doors: Close after worship setlist is complete.
Ushers Responsibilities →
Reserved Seats:
- Plan a Visit - Both hours, release during worship
- 25 Reserved to the left of front of house.
- Security Team - Both hours, NEVER REMOVE
- 2 Reserved in fourth row front left section.
- No Longer Bound - 9:00 a.m. only, remove five minutes before service.
- 25 Reserved in front far right section
Door Protocol:
- Doors Between Services: Leave all auditorium doors open
- East and West Side Interior Doors: The side interior doors to the auditorium should be closed at the start of the service and opened after the dismissal has been given from stage.
- West 1 + 4 Doors: Close as service begins, guests can use these doors during the service.
- West 2 Doors: Close as service begins, place signs and do not reopen doors until the whole service has concluded.
- West 3 Doors: Close after worship setlist is complete.
Parking Responsibilities →
Signage / Cones:
- Preschool flags: Leaders, please use your discretion on placement.
- Rideshare A-frame: Place sign on the curb outside of the Hub.
Guest Services Core Values
- Come Prepared
- Be Joyful
- Make it Personal
The guest who arrives late deserves the same experience as the guest who arrives on time. We never know when someone is at church for the first time or the first time in a long time. We want all guests to have a remarkable experience at North Point!
All teams need to be aware of the most common practices we find pulling us away from guests:
- Cell phone use
- Personal conversations
- Sitting or gathering to watch the service
- Leaving your serving position
