Guest Services Volunteers
What to know for Sunday
![Guest services volunteers pose together](/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdjAzIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--d9597858d877d6d2a1d80febc637daa628211c28/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2QzNKbGMybDZaVWtpRERZME1IZzJOREFHT3daVSIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--983bca19d417fd34aa178f629e1b85e4e08b09b4/Screenshot%202024-07-09%20at%2011.26.45%E2%80%AFAM.png)
SEE YOU SUNDAY!
What to Know
- Rotation A
- Joel kicking off a new series called Heaven, Hell and Everything in Between!
- Arrive alittle early to change in to the NEW Be Rich shirt.
- West Auditoirum is the main auditorium this week because of ongoing HVAC problems
- All Stack of WEST after 11:00
2024-2025 Rotation Schedule
ADDITIONAL RESOURCES
Lobby Responsibilities →
Front Doors: Please open and close doors for guests when the weather is cold or hot to avoid propping doors. This keeps the temperature inside the building comfortable for guests.
Greeters Responsibilities →
West 1 + 4 Doors: Close as service begins, guests can use these doors during the service.
West 2 Doors: Close as service begins, place signs and do not reopen doors until the whole service has concluded.
West 3 Doors: Close after worship setlist is complete.
Ushers Responsibilities →
Reserved Seats:
- Plan a Visit - Both hours, release during worship
- 25 Reserved to the left of front of house.
- Security Team - Both hours, NEVER REMOVE
- 2 Reserved in fourth row front left section.
- No Longer Bound - 9:00 a.m. only, remove five minutes before service.
- 25 Reserved in front far right section
Door Protocol:
- Doors Between Services: Leave all auditorium doors open
- East and West Side Interior Doors: The side interior doors to the auditorium should be closed at the start of the service and opened after the dismissal has been given from stage.
- West 1 + 4 Doors: Close as service begins, guests can use these doors during the service.
- West 2 Doors: Close as service begins, place signs and do not reopen doors until the whole service has concluded.
- West 3 Doors: Close after worship setlist is complete.
Parking Responsibilities →
Signage / Cones:
- Preschool flags: Leaders, please use your discretion on placement.
- Rideshare A-frame: Place sign on the curb outside of the Hub.
Guest Services Core Values
- Come Prepared
- Be Joyful
- Make it Personal
The guest who arrives late deserves the same experience as the guest who arrives on time. We never know when someone is at church for the first time or the first time in a long time. We want all guests to have a remarkable experience at North Point!
All teams need to be aware of the most common practices we find pulling us away from guests:
- Cell phone use
- Personal conversations
- Sitting or gathering to watch the service
- Leaving your serving position
![Guest Services Volunteer Talking to Guests at Desk in NPCC Rotunda](/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdVVPIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--3720bbbc492109491d0a59530191fa127b4f46c0/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2QzNKbGMybDZaVWtpRERZME1IZzJOREFHT3daVSIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--983bca19d417fd34aa178f629e1b85e4e08b09b4/Screen%20Shot%202021-12-22%20at%2010.09.46%20AM.png)