Guest Services Volunteers
What to know for Sunday November 8
Need to Know - November 8
- Rotation B
- Wear your Give Serve Love t-shirt
- John Dickson will be our guest speaker. We will also have a Deeper Wider update.
Announcement(s)
Give Serve Love T-shirt schedule:
- Rotation A
- November 22
- Rotation B
- November 8
- Rotation C
- November 15
Weekly Best Practices
- Lobby
- Please help us keep the building's temperature regulated by not propping open the exterior doors. Thank you!
- 11:00 Lobby/Greeters
- Help us keep our building secure by closing exterior lobby doors and auditorium doors when you leave your assigned spot at the end of the 11:00a.m. service. Thank you!
ADDITIONAL RESOURCES
Lobby Responsibilities →
Front Doors: Please open and close doors for guests when the weather is cold or hot to avoid propping doors. This keeps the temperature inside the building comfortable for guests.
Plan a Visit: Plesae take all first time guest or those who have planned a visit to a Connections Volunteer.
Greeters Responsibilities →
East 1: Close as service begins, guests can use these door during the service.
East 2 and 5: Close as service begins, place signs and do not reopen doors until the whole service has concluded.
East 3 and 4: Close doors 3D and 4A as service begins. Close remaining doors after worship setlist is complete.
West 1 + 4 Doors: Close as service begins, guests can use these doors during the service.
West 2 Doors: Close as service begins, place signs and do not reopen doors until the whole service has concluded.
West 3 Doors: Close after worship setlist is complete.
Auditorium Boxes are located at East 2, 3, 4, balcony and West 1 and 4. The boxes contain trash bags, paper towels, clorox wipes, water bottles, orange juice, ear plugs and more.
Ushers Responsibilities →
Reserved Seats:
- Plan a Visit - Both hours, release during worship
- 25 Reserved to the left of front of house.
- Security Team - Both hours, NEVER REMOVE
- 2 Reserved in fourth row front left section.
- No Longer Bound - 9:00 a.m. only, remove five minutes before service.
- 25 Reserved in front far right section
Door Protocol:
- Doors Between Services: Leave all auditorium doors open
- East 1: Close as service begins, guests can use these door during the service.
- East 2 and 5: Close as service begins, place signs and do not reopen doors until the whole service has concluded.
- East 3 and 4: Close doors 3D and 4A as service begins. Close remaining doors after worship setlist is complete.
- West 1 + 4 Doors: Close as service begins, guests can use these doors during the service.
- West 2 Doors: Close as service begins, place signs and do not reopen doors until the whole service has concluded.
- West 3 Doors: Close after worship setlist is complete.
Auditorium Boxes are located at East 2, 3, 4, balcony and West 1 and 4. The boxes contain trash bags, paper towels, clorox wipes, water bottles, orange juice, ear plugs and more.
Guest Services Core Values
- Come Prepared
- Be Joyful
- Make it Personal
The guest who arrives late deserves the same experience as the guest who arrives on time. We never know when someone is at church for the first time or the first time in a long time. We want all guests to have a remarkable experience at North Point!
All teams need to be aware of the most common practices we find pulling us away from guests:
- Cell phone use
- Personal conversations
- Sitting or gathering to watch the service
- Leaving your serving position
