Guest Services Volunteers

What to know for Sunday

Watch this message for July 20th
guest services weekly video
volunteer greeting people as they enter the auditorium

See you Sunday!

 

July 20th

Need to Know

  • Rotation C, you're up!
  • Holly will be leading a panel discussion with some of our worship leaders for part 5 of My Story, My Song.

Announcements

  • Remember to RSVP for our Volunteer Kickoff event on July 30!
  • Usher/Greeters - Close Auditorium doors when the Welcome video starts.
  • Lobby - It's getting hot outside! Please help us keep the building cool by NOT propping open the exterior doors.
  • 11:00 Lobby/Greeters - Helps us keep our building secure by closing exterior lobby doors and auditorium doors when you leave your assigned spot at the end of the service. Thank you!

2024-2025 Rotation Schedule 

ROTATION A

ROTATION B

ROTATION C 

ORDER OF SERVICE

ADDITIONAL RESOURCES

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About
Mission + Vision
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Volunteer Schedule
9:00 + 11:00 Services
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Emergency Procedures
Be Prepared
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Dress Code
What to Wear
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Rotations
View Rotations
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Building Map
Inside the Building
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Prayer Requests
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Document
Training
Learn the Basics
LOBBY NOTES

Lobby Responsibilities →

Front Doors: Please open and close doors for guests when the weather is cold or hot to avoid propping doors. This keeps the temperature inside the building comfortable for guests.

GREETER NOTES

Greeters Responsibilities →

West 1 + 4 Doors: Close as service begins, guests can use these doors during the service.

West 2 Doors: Close as service begins, place signs and do not reopen doors until the whole service has concluded. 

West 3 Doors: Close after worship setlist is complete.

USHER NOTES

Ushers Responsibilities →

Reserved Seats:

  • Plan a Visit - Both hours, release during worship
    • 25 Reserved to the left of front of house.
  • Security Team - Both hours, NEVER REMOVE
    • 2 Reserved in fourth row front left section.
  • No Longer Bound - 9:00 a.m. only, remove five minutes before service.
    • 25 Reserved in front far right section

Door Protocol:

  • Doors Between Services: Leave all auditorium doors open 
  • East and West Side Interior Doors: The side interior doors to the auditorium should be closed at the start of the service and opened after the dismissal has been given from stage.
  • West 1 + 4 Doors: Close as service begins, guests can use these doors during the service.
  • West 2 Doors: Close as service begins, place signs and do not reopen doors until the whole service has concluded. 
  • West 3 Doors: Close after worship setlist is complete. 
PARKING NOTES

Parking Responsibilities →

Signage / Cones:  

  • Preschool flags: Leaders, please use your discretion on placement.
  • Rideshare A-frame: Place sign on the curb outside of the Hub.
BEST PRACTICES

Guest Services Core Values

  • Come Prepared
  • Be Joyful
  • Make it Personal

The guest who arrives late deserves the same experience as the guest who arrives on time. We never know when someone is at church for the first time or the first time in a long time. We want all guests to have a remarkable experience at North Point!

All teams need to be aware of the most common practices we find pulling us away from guests:

  • Cell phone use
  • Personal conversations
  • Sitting or gathering to watch the service
  • Leaving your serving position
Guest Services Volunteer Talking to Guests at Desk in NPCC Rotunda

Prayer Requests